WE'RE HIRING · CLIENT SUCCESS
FRONT DESK / CLIENT SUCCESS COORDINATOR
A full-time client success and sales coordinator with a genuine interest in sports injury prevention and general health and wellness.
- Full-time
- Highlands Ranch, CO
- In clinic, Highlands Ranch
- Open – Accepting Applications
About the Role
Fick Physical Therapy and Sports Performance is a state-of-the-art sports physical therapy practice in Highlands Ranch, CO. We are looking for a full-time client success coordinator to join our team and help provide a world-class customer service experience for our clients.
Would you like to broaden your experience and skill set by joining a team that works together, appreciates and supports each other, and enjoys hard work? You will help grow our practice and provide first-class service to clients in our community. You must be someone who puts people skills first, and you must be a true team player.
Who We Are
Fick Physical Therapy and Sports Performance is a Colorado-owned sports physical therapy practice. We help active athletes of all ages return to the things they love safely and efficiently. We volunteer at local running races and provide seminars focused on sports injury prevention, performance enhancement, and overall well-being.
Are you passionate about helping athletes at all skill levels, and about moving our profession away from outdated treatment plans and toward life-long wellness? We want to hear from you!
Detailed Position Description
We are continuing to develop our sports outreach programs in the community, focused on injury prevention, recovery, and optimal performance. We are passionate about advocating for better care, beyond basic physical therapy needs, and will provide the resources needed to grow the most valuable sports PT program in Colorado.
Requirements
- Work independently with guidance and be able to multitask.
- Extremely detail-oriented and appreciates people who take an organized, systematic approach to achieving success.
- Quick, self-motivated learner who wants to work for a company that values people and life-long relationships.
- Wants a position that offers upward earning and career advancement; interested in growth, learning, and becoming part of our team long-term.
Responsibilities & Activities
- Do everything possible to get the best outcome for every client.
- Develop a life-long relationship with clients that benefits both the client and the clinic.
- Confidently communicate the value of our service during client conversations.
- Provide a high level of customer care that makes clients want to come back frequently.
- Help increase referrals by providing a high level of care and service to all of our clients.
- Help ensure smooth clinic operations, helping PTs and the clinic director do their jobs more efficiently.
- Participate in and contribute to the clinic's social media activity.
- Do client callbacks without being asked and be willing to speak to clients who have dropped off schedule.
Skills Required
- Experience in sales as well as new client nurturing and acquisition.
- World-class communication skills that will continue to be developed.
- Communicate so that the patient can confidently say 'yes' to a full plan of care.
- Accountability: a willingness to be held accountable and coached to improve every aspect of your role.
- Thrive in an environment where measurement is the driving force behind progress.
- Excellent organizational, time management, and problem-solving skills.
- Excellent attention to detail.
- Ability to work under deadlines and plan tasks so they are completed on time.
Your Compensation
- Pay: $20.00 – $24.00 per hour, based on experience.
Before you apply
Please apply only if you are willing to learn and grow in every aspect of your role. We are a cash-pay / out-of-network clinic. You will talk to clients about money and cost, and if you are unwilling to do that, please do not apply. We are a high-value, high-service clinic, and we need to ask for payment from patients in order to provide such a service.
JOB OVERVIEW
DEPARTMENT
Client Success
JOB TYPE
Full-time
COMPENSATION
$20.00 – $24.00 per hour
LOCATION
1805 Shea Center Dr, Suite 160
Highlands Ranch, CO 80129
WORK SETTING
In clinic, Highlands Ranch
QUICK APPLY
APPLY FOR THIS POSITION
No account needed. Share a few details and your resume, and our team will be in touch.
Send your resume and a cover letter to gina@fickptandperformance.com